Return Policy Terms and Conditions

  • The product must have been purchased from:
    • An authorized US or Canadian iolo reseller
    • iolo directly, via iolo.com
  • iolo must receive a request for refund with an explanation of dissatisfaction by Telephone, Email or FAX, within 30 days of the purchase date (or within the time indicated on your packaging if different)
    • Refund requests without sufficient explanation of dissatisfaction may be rejected or cause a delay in processing
    • Requests are processed during business hours (Monday through Friday, 8:00 AM to 5:00 PM PST, excluding U.S. holidays)
  • Proof of purchase date, purchase price, and product ownership must be verified by iolo to be eligible for an RMA*
    • Provide proof of purchase and your Product Activation Key
    • For retail products, in addition to a. above, also provide an image of the product packaging
  • iolo retains the right to repair or replace any defective items in lieu of issuing a refund. If iolo determines that repair or replacement is unable to resolve the issue, an RMA will be issued
  • A 6-8 week allowance for a refund is expected for processing after iolo has received all items required to process the refund request
  • iolo is not responsible for refund delay, loss, or ineligibility due to mail delays, customer error, erroneous address information, or any other incidents outside of its control
  • All refunds, except direct purchases from www.iolo.com using a credit card, will be issued by bank check written in U.S. dollars drawn on a U.S. bank
    • If a credit card was used to purchase the product directly from iolo, refund will only be credited to this original card
    • iolo is not responsible for any customs, import, or processing fees, taxes, or currency conversions or fluctuations
  • Refunds will only be made for the original purchase price
    • iolo will not refund any taxes, shipping, handling, processing, customs or any other charges or expenses incurred during the original purchase or subsequent refund request and related correspondence
  • Refunds will not be granted when rebates or similar credits have already been applied for or obtained